After Sales · Pan-India
We Built It.
We'll Fix It.
If something isn't working with your upliance, here is what to expect — from troubleshooting on your device through to repair and return.
See how it works ↓Three Promises
Our Commitment
We Stand Behind What We Make.
Every service request is handled by our team. We take ownership from the moment you reach out — through diagnosis, repair, and return.
We Reach You Wherever You Are.
Upliance services pan India. If we deliver to you, we can service you.
No Surprises on Cost.
We'll always inform you of the issue and repair cost before any paid work begins.
The Process
From Your Kitchen to Ours — and Back.
Try Troubleshooting on Your Device.
Open Profile on your upliance for step-by-step guides. Many common issues can be cleared without shipping your device anywhere.
Reach Out When You Need Help.
Contact us via helpdesk, WhatsApp, phone, or email with a short description of what you are seeing. We log your request, work through diagnostics with you, and pursue a remote fix where that is possible.
If It Needs Hands-On Attention, We Arrange Pickup.
For hardware or component issues that cannot be resolved remotely, we organise a pickup from your address.
Outside warranty: we arrange pickup on your behalf. You will be informed of all applicable charges — including any service fees — before work begins.
Your Device Comes to Us in Bengaluru.
Your device is received at our Bengaluru service centre, where we diagnose the issue and carry out the repair.
We Fix It. We Send It Back.
Once servicing is complete, your device is returned to your address. You receive the same device — repaired, tested, and ready to use.
On Turnaround Time
How Long Does It Take?
Once your device reaches our Bengaluru service centre, it is diagnosed and serviced by our team.
Standard warranty is 1 year from date of purchase (or extended warranty duration, if purchased).
We'll keep you updated at every step — pickup, receipt, and dispatch.
Most software issues are resolved remotely, without your device going anywhere. Resolution timelines vary depending on the nature of the issue.
On Maintenance
No AMC. No Scheduled Visits.
Use it. Follow the care instructions in the manual. That is all it needs.
We are here when something goes wrong — not on a fixed maintenance schedule.
For guidance on daily care and cleaning, refer to your device manual or visit our support resources.
Coverage
What We Cover. What You Pay For.
- Warranty covers 1 year from purchase (or extended warranty duration, if purchased)
- Manufacturing defects in materials and workmanship
- Hardware failures under normal operating conditions
- Pickup from your address — covered
- Return shipping to you — covered
- No service charges
- Screen / tablet damage is not covered under warranty
- We still assist — we do not turn you away
- Damage caused by the user (drops, spills, misuse) is not covered under warranty terms
- Screen / tablet damage is not covered under warranty
- Logistics charges for pickup and return shipping apply separately; service charges are communicated before work begins
- You will be informed of the issue and cost before any work begins
- You decide whether to proceed
What If the Problem Comes Back After Servicing?
If your device returns to you and the same issue persists, reach out to us. We will take it back, re-examine the device, and work with you towards a resolution — which may include further repair, troubleshooting, or other actions depending on the situation.
What If It Gets Lost in Transit?
For warranty service, we coordinate the logistics and will review and address any transit issues on a case-by-case basis. For out-of-warranty cases, please retain your courier receipt and tracking information — we will assess the situation and discuss options with you.
We're here for you.
If something is not working as it should, please let us know — we will do our best to help.