You're Covered — Long After Checkout.

We

See how it works
Covered From Day One Warranty included. No AMC to buy.
We See It Through Pickup, repair, return — handled by us.
You Stay In Control See the quote before any paid repair.

How It Works

Five Steps, Start To Finish

1

You reach out

WhatsApp, phone, or email — a short note (and a video, if you can) is enough.

2

We diagnose

We assess the issue. Many software fixes happen remotely, same session.

3

We pick it up

If it needs to come in, we arrange pickup — doorstep in 10 cities, guided shipping elsewhere. Shipping covered under warranty.

Doorstep cities: Bengaluru, Mumbai, Pune, Delhi NCR, Hyderabad, Chennai, Kolkata, Ahmedabad, Surat, Mysore. Elsewhere, timelines vary by location.

4

We repair it

Fixed at our Bengaluru service centre. You're updated along the way.

5

We return it

Same device — repaired, tested, ready to use.

No AMC. No Scheduled Visits.

No annual contracts or scheduled visits. Use it, follow the care guide — we're here when something goes wrong.

Warranty Coverage

What's Covered — And What Isn't

Covered — 1 year
  • Manufacturing defects
  • Hardware failures — motor, heating, electronics
  • Pickup and return shipping
Not covered
  • Physical or accidental damage
  • Screen and tablet damage
  • Liquid damage or misuse
  • Normal wear and tear, cosmetic damage
  • Jars, blades, accessories, consumables
Covered — 2 years
  • Manufacturing defects
  • Hardware failures
  • Pickup and return shipping
Not covered
  • Physical or accidental damage
  • Liquid damage or misuse
  • Normal wear and tear, cosmetic damage
  • Baskets, trays, accessories, consumables

Extended warranty is not available for Upliance Air Fryers. The standard 24-month coverage is what we offer.

What if the problem comes back after servicing?

We take it back, re-examine it, and work towards a resolution. The same device, the same team.

What if the device gets lost in transit?

Under warranty, we coordinate on your behalf. Out of warranty, retain your shipping receipt — it's your record of handover.

Extend Your Coverage

Smart Cooker Only
Upliance Value
₹1,750 / 6 mo
See plan →
Upliance 1.0
₹3,500 / yr
See plan →
Upliance 2.0+
₹3,999 / yr
See plan →
BundleUp
₹5,000 / yr
See plan →

Available if purchased within 12 months of original purchase date. Valid in India only.

Outside Warranty

We Still Fix It.

Warranty expired doesn't mean you're on your own.

Cost estimate Shared before any work begins
Your approval Required — always
Logistics charges Disclosed upfront
Surprise charges None

You're never obligated to proceed once you see the quote. No work begins without your go-ahead.

Amazon Reviews

From People Who've Been Through It.

Real after-sales feedback from verified Amazon purchases.

Muthu Bharathy

Doorstep pickup, serviced, and returned — no hassle

Reviewed in India on Amazon

Verified Purchase

I must commend the customer service department for their exceptional support. When I faced a minor issue with the heating of the jar, the team arranged for the jar to be picked up from my home at no additional cost, serviced it, and returned it promptly. I didn't have the hassle of finding a courier or seeking out a service centre — the entire process was very convenient.

Verified Buyer

Still supported after almost 5 years

Reviewed in India on Amazon · 5 years of ownership

Verified Purchase

After almost 5 years of use, I had a minor software issue. The upliance support team was incredibly helpful — they arranged pickup and delivery of the device and kept the whole process hassle-free. Since the product was out of warranty, I only had to pay for the service charges, which was completely fair. It really adds confidence.

Ron Sahay

The magic happens when you call customer care

Reviewed in India on Amazon

Verified Purchase

Device is as good but actually magic happens when you call customer care — they are so helpful. I rarely saw any customer care help that much on any product. I just love their customer service.

Verified Buyer

Excellent support — no waiting time

Reviewed in India on Amazon

Verified Purchase

The support is excellent. I have called them even on small and big queries and they have managed to solve them each and every time — even there was no waiting time whenever I called them. The quality of the product is excellent, it has been over a year since I have it and no issues till date.

Praveena

Smooth repair — more relaxed after

Reviewed in India on Amazon

Verified Purchase

I was sceptical about the performance after the repair but thanks to the support team, they made the experience smooth for me and I am now more relaxed.

Ramya

Always available on WhatsApp

Reviewed in India on Amazon

Verified Purchase

The upliance people are so sweet and are always available on WhatsApp anytime — seriously they are so nice and best at service.

Keerthana

Customer care made getting started easy

Reviewed in India on Amazon

Verified Purchase

Takes very little time to know its usage — for which their customer care is very helpful — afterwhich it has made me realize how good a kitchen help appliance is.

Questions

Answered Before You Have To Ask.

Manufacturing defects and hardware failures from the date of purchase — motor, heating, and electronics. Pickup and return shipping are included. No service charges during the warranty period. Many software issues are resolved remotely without shipping your device.

Accidental or physical damage, screen and tablet damage, liquid damage, misuse, normal wear and tear, cosmetic damage, and accessories (jars, blades, consumables).

No. No annual contracts and no mandatory registration. Your purchase invoice is your proof of warranty.

Yes. Four plans available — ₹1,750 for 6 months (Upliance Value), or 12-month plans at ₹3,500 (1.0), ₹3,999 (2.0+), and ₹5,000 (BundleUp). Purchasable within 12 months of your original purchase date. See the coverage section above for links.

Minor repairs: 5–7 working days. Major work: 7–14 working days. Timelines depend on your location and what your device needs. Most software issues are resolved remotely, without your device going anywhere. We keep you updated at every step.

We still service the device. We diagnose it, share a full cost breakdown, and wait for your confirmation before any repair begins. You are never obligated to proceed once you see the quote.

Yes. We service wherever we deliver. Doorstep pickup is available in 10 cities — Bengaluru, Mumbai, Pune, Delhi NCR, Hyderabad, Chennai, Kolkata, Ahmedabad, Surat, and Mysore. Elsewhere, we guide you through shipping. Timelines vary by location.

Your registered phone number or order ID, a brief description of the issue, and ideally a short video. That's all we need to get started.

Physical and accidental damage is not covered under the standard warranty. It can still be assessed and repaired — reach out and we'll share a cost breakdown before any work begins.

Screen and tablet damage is excluded from the standard warranty. Reach out to us and we'll assess what the repair involves and share a cost estimate before proceeding.

You're not obligated to proceed. Decline the quote and nothing happens. If a repair doesn't make economic sense, we'll tell you that too — upfront, honestly.

Manufacturing defects and hardware failures for 24 months from the date of purchase. Pickup and return shipping are included. No service charges during the warranty period.

Accidental or physical damage, liquid damage, misuse, normal wear and tear, cosmetic damage, and accessories (baskets, trays, consumables).

No. No annual contracts and no mandatory registration. Your purchase invoice is your proof of warranty.

No. Extended warranty plans are not available for Upliance Air Fryers. Your 24-month standard warranty is the full coverage we offer.

Minor repairs: 5–7 working days. Major work: 7–14 working days. Timelines depend on your location and what your device needs. We keep you updated at every step.

We still service the device. We diagnose it, share a full cost breakdown, and wait for your confirmation before any repair begins. You are never obligated to proceed once you see the quote.

Yes. We service wherever we deliver. Doorstep pickup is available in 10 cities — Bengaluru, Mumbai, Pune, Delhi NCR, Hyderabad, Chennai, Kolkata, Ahmedabad, Surat, and Mysore. Elsewhere, we guide you through shipping. Timelines vary by location.

Your registered phone number or order ID, a brief description of the issue, and ideally a short video. That's all we need to get started.

Physical and accidental damage is not covered under the standard warranty. It can still be assessed and repaired — reach out and we'll share a cost breakdown before any work begins.

You're not obligated to proceed. Decline the quote and nothing happens. If a repair doesn't make economic sense, we'll tell you that too — upfront, honestly.

We're Here For You.

We built it. We stand behind it. When something needs attention, reach out — we'll take it from there.

Reach Us

Multiple Ways. Real People.

WhatsApp

+91 82961 90015

Phone

+91 89049 62940

Email

hi@upliance.ai

Help Centre

support.upliance.ai

Mon–Fri 10 AM – 6 PM IST

Messages and tickets after hours are picked up the next working day.

Ready When You Are

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