This delivery & shipping policy is to be read and understood within the context of the Payment & Order policy.
- The prices mentioned for upliance are inclusive of all applicable taxes. In case of home delivery, additional delivery costs may be incurred, which in such cases will be invoiced to the User separately.
- You can cancel your Order at any time without any cost before the ordered upliance is dispatched. Please note that there may be a delay between the dispatch of Your upliance and the delivery of Dispatch Confirmation E-mail to You.
- upliance.ai shall have the final say and upliance.ai’s decision shall be final regarding the question of whether any ordered upliance had been dispatched prior to the cancellation of your Order. Refunds, if any, shall be processed by upliance.ai in accordance with the provisions of this Agreement. If you cancel an Order in accordance with this clause, upliance.ai shall refund the amount paid by the User for the upliance. The amount refunded shall only be the amount paid by the User for the upliance itself (whether such amount was the maximum retail price or a discounted price), and shall not include any payment gateway charges, delivery charges, or other such charges incurred by the User at the time of placing the Order.
- You can cancel your Order at the time of delivery of the Order to You, subject to payment of a penalty by You to upliance.ai to be determined by upliance.ai in its sole discretion. Such penalty may include costs for packaging, payment gateway charges, delivery fees, costs borne for rerouting or returning the upliance, and any other costs or charges borne by upliance.ai resulting from the cancellation of your Order.
- Once a upliance has been delivered to the address provided by You, it cannot be returned for any refund except in accordance with the Return Policy mentioned in the Returns Policy.
- upliance.ai may offer installation and/or demonstration (online or offline, to its sole discretion) of upliance sold as part of upliance and Services. If You purchase upliance, You may, within such time as may be specified by upliance.ai, request upliance.ai for the said device to be installed and/ or demonstrated. Unless specified otherwise by upliance.ai at the time of placing of your Order, upliance.ai reserves the right to charge such fee for the device installation and/or demonstration as may be specified. upliance.ai reserves the right to restrict device installation and/or demonstration to specific locations for any reason, including but not limited to distance from the nearest available upliance.ai personnel with appropriate tools and training.
- Refunds if any, shall be made to the same payment method or issuing bank from where the initial payment was received. upliance.ai may, at its sole discretion, refuse to provide refunds to an alternative account. In case of cancellation of an Order by upliance.ai or refusal by upliance.ai to accept an Order under the terms of this Agreement, upliance.ai will refund the full amount paid by the Customer for such Order.
- The estimated time of delivery is provided for your convenience only, based on historical data of the time taken for deliveries to be completed to your location. You understand and acknowledge that the time required for delivery is subject to multiple factors that can cause a delay, including but not limited to the availability of the upliance, weather conditions, distance from the warehouse, government rules, regulations, and orders, among others. upliance.ai and its delivery partner(s) shall not be liable for any delay in the shipment or delivery of any Order for any reason, regardless of whether such a delay could be reasonably foreseen, regardless of whether upliance.ai was informed of the possibility of such delay, and regardless of whether any loss or damage was faced by You or any third party as a result of such a delay.
- If your ordered upliance is lost in transit or delivered to an incorrect address, please contact Us immediately. upliance.ai will take all reasonable steps to ensure that, You receive your Order. If the address provided by You at the time of placing the Order does not exist or cannot be found, or if no one is available to receive delivery of the Order despite multiple delivery attempts, You shall be liable to bear all costs related to attempted delivery and the return of upliance and/or correction of the delivery address.
- If the upliance is missing any Accessories or Parts at the time of its delivery to You, You must contact upliance.ai within 24 (twenty-four) hours of receipt of the upliance, post which, upliance.ai shall not be liable for any missing Accessories or Parts. Up will investigate the request with its delivery partners and accordingly provide support to you.
- The upliance is available to order through www.upliance.ai in select cities within India. The delivery days shall be all weekdays, with an exception to national holidays and any other public holiday. Depending on the billing address and subject to the Dispatch Confirmation Email being sent, delivery in remote areas may take more than 30 (thirty) business days from the date of the Dispatch Confirmation Email being sent. The delivery shall be made by a third-party logistics partner and upliance shall not be responsible for any delay in delivery of the upliance device(s). The User specifically waives any claim pertaining to delay in delivery of the upliance device(s).
- Any Orders made via an external source for which upliance.ai is responsible in delivering to You, is subject to the following disclaimers:
- upliance.ai shall not be held responsible for any wrong submission of required customer details including but not limited to shipping details;
- upliance.ai shall not be held responsible for any failure to receive submissions due to transmission failures and other conditions beyond its reasonable control;
- upliance.ai shall not be held responsible for any late transmissions or entries from such external source;
- upliance.ai shall not be held responsible for any computer or communications-related malfunctions or failures;
- upliance.ai shall not be held responsible for any delay due to the non-availability of upliance stocks due to various reasons like climatic conditions, labour unrest, insolvency, business exigencies, or operational & technical issues, or for any other reason beyond its control.
- upliance.ai shall not be held responsible for any delay or loss or damage due to events beyond its reasonable control, including, but not limited to, labour disputes, strikes, lockouts, shortages of or inability to obtain raw materials, war, terrorism, riot, or acts of God, including but not limited to, floods, earthquake, tsunami, fire, and drought.