Email us at hi@upliance.ai along with your order details and a video of you packing the upliance. 

Once you email us, we will initiate the pickup. After the device reaches our office, we will run a quality check, which generally takes 48 to 72 hours. Once this is done, your refund will be initiated. The money will reflect in your bank account within 7-10 working days. 

Please note, there might be deductions if there are any damages or missing accessories.

Feel free to call us at +91 8904962940 You can find more details about this here

Our comprehensive warranty covers your upliance hardware product for a period of one year from the date of purchase along with critical software support to you for 7 years and 3 years support for new recipes & AI feature updates.

 This warranty includes the repair or replacement of defective parts and labour costs.

 Exclusions apply, such as damage caused by misuse or unauthorised repairs. Know more about it by clicking here. 

Access the community whereowners share their upliance experiences, recipes, and tips, and ask queries to the upliance team.